The purpose of Engage.MapleRidge.ca is to create a space for users to contribute to and engage with City of Maple Ridge projects and each other through online text discussion. This site is moderated by Social Pinpoint, who are agents for the City of Maple Ridge, and the City of Maple Ridge (“Moderators”) to create a productive and safe environment free from malicious, inflammatory, or illegal content. Content should respect differing points of view and be suitable for all-age public viewing.
Content for each feedback tool can be moderated in one of two ways:
- All content related to the tool must be approved by the moderators before appearing on the site after reviewing it against the City of Maple Ridge’s Site Etiquette and Moderation Policy (“Moderation Policy”). If your content has been rejected, you may be notified via email from the client or Social Pinpoint.
- The tool uses a post-moderation review process where all content submitted by users on the site is immediately published and then reviewed by the moderators to ensure it complies with City of Maple Ridge’s Site Etiquette and Moderation Policy (“Moderation Policy”).
If the City of Maple Ridge or Social Pinpoint find that the content violates the Moderation Policy, the user’s content will be rejected and the user may be notified via email. We reserve the right to edit or remove any content in our sole discretion that has been posted on our site.
In some cases, you may notice that your submitted content that was once posted no longer appears on the site. The content is only temporarily removed until the City of Maple Ridge or Social Pinpoint has reviewed it to ensure it complies with the Moderation Policy. If your content has been rejected, you may be notified via email from the client or Social Pinpoint.
Participation Rules
Moderators have the right to edit or remove any content submitted by a user. This can include, but is not limited to:
- Personal attacks on other participants or staff.
- Personal information about any of the participants or staff.
- Offensive language, including profanity.
- Comments that are discriminatory of people’s gender, race, religion, culture, sexual preference, appearance, or background.
- Links to any advertising, inappropriate, or illegal material.
- Spamming of comments.
You also agree to the City of Maple Ridge’s Terms of Use and Social Pinpoint’s Terms of Use and Privacy Policy when using this site. Failure to follow these may be suspended for blocked from using the site.
Participation Guidelines
- Contribute constructive discussions and comments while respecting the views of other people
- Only post content that is suitable for anyone (including young children) to view
- Ensure you have received permission to post any images or intellectual property of third parties
- Do not spam either by posting irrelevant websites or by re-posting your comment
- Avoid rude and dismissive comments
Any questions about the moderation of this site or reports of inappropriate content can be directed to Engage@MapleRidge.ca.
