Take our quick survey by Nov 28!
Share your feedback on City services and let us know how we can continue to enhance your service experience.
We are committed to enhancing the service experience for those who connect with us.
To create a consistent, high-quality experience across all public-facing City services we're wanting to learn from residents, businesses, non-profit groups, and visitors about what matters most to them.
Your feedback will:
- Help ensure we meet community expectations
- Directly shape our customer experience strategies
- Guide improvements in areas such as building, development, parks, recreation, and culture
Participate in our brief survey and share your feedback and suggestions on City services.
We want to learn:
- How are the City’s customer services
- What does an exceptional customer experience look like to the public
- How do our customers prefer to interact with us
Based on community feedback and data gathered throughout the engagement process, the City will develop a final Customer Experience Strategy, which will be rolled out in phases.
The strategy will include training for staff, new service standards, and performance metrics to ensure the City’s customer service continues to meet the needs and expectations of the community.
The engagement for this project is at the "Consult" level of the International Association for Public Participation's (IAP2) Spectrum of Public Participation.
This means that we will obtain public feedback on analysis, alternatives and/or decisions. We will also keep the community informed, listen to and acknowledge concerns and aspirations, and provide feedback on how public input influenced the decision.
Learn more about how we use IAP2's participation spectrum as a foundation for community engagement here!
